Start with safety and a documented assessment. A symptom is a reason to investigate, not proof of fault. Learn what records to retain, how to discuss the concern with the original shop and how an authorized independent review can help establish corrective options.
Before we create an estimate, inspection or repair record, please review how connected industry software may share vehicle information. Records may affect vehicle-history reports and market value. Ask about reporting before record creation; this notice does not waive your rights.
Read the reporting notice and customer resources · Discuss a reporting question
Use the same explanation when contacting us online, by phone or in person.