Mon–Fri 8:00 AM – 4:30 PM159 Pennsylvania Ave W, Saint Paul
Collision Repair 1 Stop

Start your request

Tell us what problem you need resolved.

What we need to establish

This request starts a discussion. It does not authorize paid work, confirm a price or establish that a vehicle is safe. Staff review the appropriate next step.

Help us understand your requested work

Your answers help staff identify the assessment needed. They do not confirm acceptance, pricing or safety.

A part that looks undamaged is not automatically suitable for installation.

Why this matters and your next options →

Your budget and desired outcome matter. So does whether the work can stand on its own.

Why this matters and your next options →

A previous repair may leave symptoms, questions or incomplete records.

Why this matters and your next options →

Arrange appropriate access without putting yourself at risk.

Why this matters and your next options →

Bring useful evidence to the first conversation.

Why this matters and your next options →

Removing a body component can affect restraint systems, cameras and sensors; the vehicle-specific procedure determines the necessary checks.

Why this matters and your next options →

Clicking sends the entered VIN to NHTSA vPIC to identify the vehicle. Confirm results before use. This does not check recalls, history, condition or all fitted safety equipment. You may enter vehicle details manually.

Check recalls at NHTSA (new tab; close it to return)

Tell us what happened, any warning lights or driving concerns, prior repairs or unrepaired damage, and what is holding up your next decision. Include rental or timing concerns if relevant. You do not need a final repair plan to contact us. Please do not include payment details or sensitive personal records.

Vehicle condition — your observations

This preliminary record helps plan an assessment. It is not a completed inspection, repair authorization or safety clearance. Staff will confirm findings and authorized versus excluded work with you.

Because it can move does not mean it is safe to drive. Do not drive with deployed airbags or suspected unsafe operation. Arrange professional transport. Do not start or dismantle an unsafe vehicle to collect photos.

Guided photos: where to stand and what to capture

All photos are optional. Vehicle left/right means its own left/right when facing forward. Stand clear of traffic on stable ground. Remove personal documents and belongings; never crawl underneath or disturb airbags or wiring. Photos cannot establish roadworthiness or reveal every hidden defect.

1. Front

FRONTDot = example position

Stand in front of the vehicle; face its front. Include the full width.

On supported phones, Take photo opens the rear camera. Choose existing photo selects a saved image. To retake, choose a replacement before sending. Each file must meet the upload size limit shown below.

2. Front left

FRONTDot = example position

Stand at the front-left corner (vehicle left); aim diagonally toward the rear.

On supported phones, Take photo opens the rear camera. Choose existing photo selects a saved image. To retake, choose a replacement before sending. Each file must meet the upload size limit shown below.

3. Left side

FRONTDot = example position

Stand beside the vehicle’s left side; face it squarely. Include both wheels.

On supported phones, Take photo opens the rear camera. Choose existing photo selects a saved image. To retake, choose a replacement before sending. Each file must meet the upload size limit shown below.

4. Rear left

FRONTDot = example position

Stand at the rear-left corner; aim diagonally toward the front.

On supported phones, Take photo opens the rear camera. Choose existing photo selects a saved image. To retake, choose a replacement before sending. Each file must meet the upload size limit shown below.

5. Rear

FRONTDot = example position

Stand behind the vehicle; face its rear. Include the full width.

On supported phones, Take photo opens the rear camera. Choose existing photo selects a saved image. To retake, choose a replacement before sending. Each file must meet the upload size limit shown below.

6. Rear right

FRONTDot = example position

Stand at the rear-right corner; aim diagonally toward the front.

On supported phones, Take photo opens the rear camera. Choose existing photo selects a saved image. To retake, choose a replacement before sending. Each file must meet the upload size limit shown below.

7. Right side

FRONTDot = example position

Stand beside the vehicle’s right side; face it squarely. Include both wheels.

On supported phones, Take photo opens the rear camera. Choose existing photo selects a saved image. To retake, choose a replacement before sending. Each file must meet the upload size limit shown below.

8. Front right

FRONTDot = example position

Stand at the front-right corner; aim diagonally toward the rear.

On supported phones, Take photo opens the rear camera. Choose existing photo selects a saved image. To retake, choose a replacement before sending. Each file must meet the upload size limit shown below.

9. Requested damage overview

FRONTDot = example position

Stand back facing the requested repair area. Show the affected panel and surrounding panels.

On supported phones, Take photo opens the rear camera. Choose existing photo selects a saved image. To retake, choose a replacement before sending. Each file must meet the upload size limit shown below.

10. Requested damage angle

FRONTDot = example position

Move to one side of that area and aim across the panel to show shape and gaps.

On supported phones, Take photo opens the rear camera. Choose existing photo selects a saved image. To retake, choose a replacement before sending. Each file must meet the upload size limit shown below.

11. Requested damage detail

FRONTDot = example position

Face the damaged area and move closer only if safe. Keep nearby panel features visible.

On supported phones, Take photo opens the rear camera. Choose existing photo selects a saved image. To retake, choose a replacement before sending. Each file must meet the upload size limit shown below.

12. Odometer

FRONTDot = example position

From outside an open front door or safely seated in a parked vehicle, photograph the displayed mileage. Do not start an unsafe vehicle.

On supported phones, Take photo opens the rear camera. Choose existing photo selects a saved image. To retake, choose a replacement before sending. Each file must meet the upload size limit shown below.

13. Dashboard indicators

FRONTDot = example position

Photograph the dashboard from the front seating area while parked. Record ignition/engine state below; do not start an unsafe vehicle.

On supported phones, Take photo opens the rear camera. Choose existing photo selects a saved image. To retake, choose a replacement before sending. Each file must meet the upload size limit shown below.

14. Front interior

FRONTDot = example position

Stand outside an open front door; photograph front seats, trim and footwells.

On supported phones, Take photo opens the rear camera. Choose existing photo selects a saved image. To retake, choose a replacement before sending. Each file must meet the upload size limit shown below.

15. Rear interior

FRONTDot = example position

Stand outside an open rear door; photograph rear seats, trim and flooring.

On supported phones, Take photo opens the rear camera. Choose existing photo selects a saved image. To retake, choose a replacement before sending. Each file must meet the upload size limit shown below.

16. Cargo area

FRONTDot = example position

Stand behind the open trunk or hatch; photograph inside without climbing in.

On supported phones, Take photo opens the rear camera. Choose existing photo selects a saved image. To retake, choose a replacement before sending. Each file must meet the upload size limit shown below.

17. Additional damage 1

FRONTDot = example position

Stand back facing additional damage, then identify its location in the additional-damage notes.

On supported phones, Take photo opens the rear camera. Choose existing photo selects a saved image. To retake, choose a replacement before sending. Each file must meet the upload size limit shown below.

18. Additional damage 2

FRONTDot = example position

Photograph another additional area or its detail; identify its location in the notes.

On supported phones, Take photo opens the rear camera. Choose existing photo selects a saved image. To retake, choose a replacement before sending. Each file must meet the upload size limit shown below.

Up to 18 labeled photos; each under 12 MB. Photos are kept with the private request for staff review.

Existing estimate — optional

Send an insurer’s or another shop’s estimate for review. Take a clear photo of the entire page, with all four corners and amounts visible, or upload a saved image or PDF. Avoid glare and cover unrelated personal/payment information. A supplied estimate does not replace our damage analysis.

Up to two documents, 12 MB each. A PDF can contain multiple pages. Files are stored privately with your request for staff review.

We follow up during business hours. Do not wait for this form if you need immediate assistance. If the vehicle may be unsafe to drive, arrange safe transport and discuss vehicle access with us.

Vehicle records, reporting and your choices

Before we create an estimate, inspection or repair record, please review how connected industry software may share vehicle information. Records may affect vehicle-history reports and market value. Ask about reporting before record creation; this notice does not waive your rights.

Read the reporting notice and customer resources · Discuss a reporting question

Use the same explanation when contacting us online, by phone or in person.