Arrange appropriate access without putting yourself at risk.
Do not drive with deployed airbags or suspected unsafe operation. Discuss professional transport and access with the shop. Do not start or dismantle an unsafe vehicle to obtain photos. A submitted form is not safety clearance.
Before we create an estimate, inspection or repair record, please review how connected industry software may share vehicle information. Records may affect vehicle-history reports and market value. Ask about reporting before record creation; this notice does not waive your rights.
Read the reporting notice and customer resources · Discuss a reporting question
Use the same explanation when contacting us online, by phone or in person.