Start your request

Tell us what problem you need resolved.

What we need to establish

This request starts a discussion. It does not authorize paid work, confirm a price or establish that a vehicle is safe. Staff review the appropriate next step.

Which service do you need?

Help us understand your requested work

Your answers help staff identify the assessment needed. They do not confirm acceptance, pricing or safety.

Will you supply used or replacement parts?

A part that looks undamaged is not automatically suitable for installation.

Why this matters and your next options →

Do you want only selected work, or to exclude related work?

Your budget and desired outcome matter. So does whether the work can stand on its own.

Why this matters and your next options →

Has this concern been repaired before?

A previous repair may leave symptoms, questions or incomplete records.

Why this matters and your next options →

Are there deployed airbags or possible unsafe operation?

Arrange appropriate access without putting yourself at risk.

Why this matters and your next options →

Do you have records of the previous repair?

Bring useful evidence to the first conversation.

Why this matters and your next options →

Does your requested work involve removing or replacing a door, bumper, windshield, mirror or sensor-equipped component?

Removing a body component can affect restraint systems, cameras and sensors; the vehicle-specific procedure determines the necessary checks.

Why this matters and your next options →

Name Mobile phone Email (required if you choose Email) Vehicle (year, make, model)

VIN (optional)

Clicking sends the entered VIN to NHTSA vPIC to identify the vehicle. Confirm results before use. This does not check recalls, history, condition or all fitted safety equipment. You may enter vehicle details manually.

Check recalls at NHTSA (new tab; close it to return)

How are you paying? What problem do you need help resolving?

Tell us what happened, any warning lights or driving concerns, prior repairs or unrepaired damage, and what is holding up your next decision. Include rental or timing concerns if relevant. You do not need a final repair plan to contact us. Please do not include payment details or sensitive personal records.

Vehicle condition — your observations

This preliminary record helps plan an assessment. It is not a completed inspection, repair authorization or safety clearance. Staff will confirm findings and authorized versus excluded work with you.

Displayed mileage (leave blank if unreadable)Mileage unit

Area you want assessed for repair Additional damage / interior condition Work you do not currently want included

Airbags deployed?Safety / lighting concerns?Dashboard photo state

Because it can move does not mean it is safe to drive. Do not drive with deployed airbags or suspected unsafe operation. Arrange professional transport. Do not start or dismantle an unsafe vehicle to collect photos.

Guided photos: where to stand and what to capture

All photos are optional. Vehicle left/right means its own left/right when facing forward. Stand clear of traffic on stable ground. Remove personal documents and belongings; never crawl underneath or disturb airbags or wiring. Photos cannot establish roadworthiness or reveal every hidden defect.

1. Front

Stand in front of the vehicle; face its front. Include the full width.

Front photoFront availability

On supported phones, Take photo opens the rear camera. Choose existing photo selects a saved image. To retake, choose a replacement before sending. Each file must meet the upload size limit shown below.

2. Front left

Stand at the front-left corner (vehicle left); aim diagonally toward the rear.

Front left photoFront left availability

3. Left side

Stand beside the vehicle’s left side; face it squarely. Include both wheels.

Left side photoLeft side availability

4. Rear left

Stand at the rear-left corner; aim diagonally toward the front.

Rear left photoRear left availability

5. Rear

Stand behind the vehicle; face its rear. Include the full width.

Rear photoRear availability

6. Rear right

Stand at the rear-right corner; aim diagonally toward the front.

Rear right photoRear right availability

7. Right side

Stand beside the vehicle’s right side; face it squarely. Include both wheels.

Right side photoRight side availability

8. Front right

Stand at the front-right corner; aim diagonally toward the rear.

Front right photoFront right availability

9. Requested damage overview

Stand back facing the requested repair area. Show the affected panel and surrounding panels.

Requested damage overview photoRequested damage overview availability

10. Requested damage angle

Move to one side of that area and aim across the panel to show shape and gaps.

Requested damage angle photoRequested damage angle availability

11. Requested damage detail

Face the damaged area and move closer only if safe. Keep nearby panel features visible.

Requested damage detail photoRequested damage detail availability

12. Odometer

From outside an open front door or safely seated in a parked vehicle, photograph the displayed mileage. Do not start an unsafe vehicle.

Odometer photoOdometer availability

13. Dashboard indicators

Photograph the dashboard from the front seating area while parked. Record ignition/engine state below; do not start an unsafe vehicle.

Dashboard indicators photoDashboard indicators availability

14. Front interior

Stand outside an open front door; photograph front seats, trim and footwells.

Front interior photoFront interior availability

15. Rear interior

Stand outside an open rear door; photograph rear seats, trim and flooring.

Rear interior photoRear interior availability

16. Cargo area

Stand behind the open trunk or hatch; photograph inside without climbing in.

Cargo area photoCargo area availability

17. Additional damage 1

Stand back facing additional damage, then identify its location in the additional-damage notes.

Additional damage 1 photoAdditional damage 1 availability

18. Additional damage 2

Photograph another additional area or its detail; identify its location in the notes.

Additional damage 2 photoAdditional damage 2 availability

Up to 18 labeled photos; each under 12 MB. Photos are kept with the private request for staff review.

Existing estimate — optional

Send an insurer’s or another shop’s estimate for review. Take a clear photo of the entire page, with all four corners and amounts visible, or upload a saved image or PDF. Avoid glare and cover unrelated personal/payment information. A supplied estimate does not replace our damage analysis.

Estimate document 1Estimate document 2

Up to two documents, 12 MB each. A PDF can contain multiple pages. Files are stored privately with your request for staff review.

Best way to reach you

You can text me about this request. Reply STOP anytime.

We follow up during business hours. Do not wait for this form if you need immediate assistance. If the vehicle may be unsafe to drive, arrange safe transport and discuss vehicle access with us.

Photo use and privacy

You confirm that you own the photos or have permission to submit them. You authorize us to store, copy and use them to assess your request, document vehicle condition, prepare estimates and support authorized services.

Optional public use

With your separate permission, we may edit and publish selected photos for customer education, repair examples and marketing. Before publication, we will make reasonable efforts to remove or obscure identifying details, including faces, license plates, visible VINs, documents and location metadata. Complete anonymity cannot be guaranteed.

I give permission to edit and publish selected photos for customer education, repair examples and marketing, subject to the privacy precautions described above.

Public use is optional and is not required to request service. Read the photo-use disclosure.